Refund policy

Redtop & Root

We want you to love every piece you receive. Please read our policy carefully before purchasing.

We accept returns/exchanges if:

• Item arrived damaged or defective

• Wrong item was received

• Quality does not meet our standards

We do not accept returns for:

• Change of mind

• Incorrect size ordered

• Final sale items

• Intimate/Personal items

Timeframe:

Include:

• Order number

• Photos of the issue

Refunds & Store Credit:

At Redtop & Root all approved refunds are issued as store credit only.

We believe in keeping things rooted — store credit ensures you find something you truly love from our collection.

Store credit:

• Issued within 3-5 business days of approval

• Never expires

• Applied automatically at checkout

• Full value of original purchase

Exchanges:

Defective or incorrect items replaced at no additional cost

All returns must be in original unworn condition with tags attached. Items showing signs of wear will not be accepted for return or exchange.

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